Professional Services

Customer Happiness Team

What is playing in the waiting loop?
In any case, our customers do not know...

 

Architrave has more than 6,000 active users. Supporting them and taking up their valuable feedback is an essential part of our corporate culture. This is not only about acute help with operating questions or the like. The Customer Happiness Team also ensures a smooth rollout, entertaining trainings for software introduction or webinars on new features and functions.

Modern tools for customer care are a matter of course. Just like regular team events, family-friendly working time models and a personal, annual budget for further training, events or trade fair visits. Just like our software, we are constantly developing ourselves further. For maximum happiness for our customers and us.

Our support is anything but an anonymous call center. We know each other, support each other and learn from each other. With a lot of personal responsibility and together as a team we aim to get the maximum productivity out of our products for our customers.

Andrea Klein Senior Customer Success Manager / Teamlead

With customer relationships often lasting for years, a relationship of trust quickly develops. That's what I like about the task. We don't talk with "process numbers", but with people.

Felia Ophüls Customer Success Manager

Business Operations

From documents to data – without return ticket.

Together with our subsidiary PROPERTY CARE, we ensure maximum performance in all phases of document management and a seamless transition to digital data management. Full service from a single source.

Our customers are asset managers, not document managers. Therefore, we offer full service to guarantee the industry’s best product experience and services. Onboarding, trainings and a splendid support with an average response time of less than 20 minutes. We are only happy, when you are.

Christina Baldow Head of Business Operations/Geschäftsführerin Property Care

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